Q
What does Oo La mean?
A
Oo La, or 'Oo' is our chemical formula for ‘emotion’. These designer molecules can improve mood by as much as 40%, so when you craft in Oo La Lab you are guaranteed to leave in a happier state than when you arrived.
Q
What do you mean by Fragrance Design and Mixology Services?
A
Oo La offers a fragrance design service, either done exclusively or curated from out of our existing Fragrance Table range. We mix all our fragrances live onsite.
Q
Where are the ingredients from / where is it made?
A
Oo La ingredients are of the highest quality and sourced from all around the world, which varies based on seasonality and supply.
True to our mantra of hand-pouring our fragrances and working only in small batches, the final stages of preparing our fragrances are done onsite, often in front of customers.
Q
What is the fragrance table about?
A
The Fragrance Table is a very unique part of the Oo La Lab experience. We invite you in to learn more about fragrance families and styles, in this way helping you to discover your true fragrance preferences. By naming our fragrances after elements on the Fragrance Table, we give our customers greater insights into how different scent families and ingredients can come together.
Q
How long does it last?
A
Oo La Eau de Parfum (EDP) sprays are highly concentrated so you only need to use in small quantities
Candles have a burn time of approx. 60 hours
100ml Reed diffusers will last 3-5 months
Q
How do I use each product?
A
Eau de Parfum (EDP) sprays – Hold arm’s length away from body and spritz onto skin. Start off with a small spritz to test intensity. Apply liberally or as desired.
Reed Diffusers – Place on flat surface. Immerse rattan reeds into bottle. Flip reeds once every week for maximum effect.
Candles – Place on a flat and secure surface, away from any flammable objects. Trim wick to ¼ inch and light. Keep away from breezes, never leave unattended.
Q
What does the intensity bar mean?
A
Different fragrances are composed of different ingredients each of which have varying characteristics and strengths. We understand that some customers prefer a lighter or heavier fragrance experience and by classifying our range in this way it is easy for customers to zone in on the scents that will work best for them.
Q
What scents are for men and for women?
A
Traditionally certain fragrance styles are marketed to men or to women. Since this is just a construct. Largely created by media, we prefer not to label our fragrances according to gender, designing rather for unisex preferences.
Q
What is layering and how do I do this?
A
Layering is a popular trend from Europe which allows you to easily customise your fragrance character. Choose up to 3 EDP sprays and layer them across your body. Experiment with sequence and number of sprays to uniquely suit you.
Q
What is scent wardrobing and how do I do this?
A
As opposed to using only 1 fragrance, scent wardrobing allows you to build up a collection of fragrances that can be used singularly or layered in combinations to suit the mood, occasion or moment.
Q
What is EDP?
A
EDP stands for Eau de Parfum, which is a very high fragrance concentration, normally only associated with the highest quality products.
Q
What are lab hours?
A
Lab hours are when an Oo La Lab Fragrance Designer is onsite to take consultations and mix fragrance products live. Consultations can also be booked outside of these hours. Do email us at info@oola-lab.com.
Q
Can I buy your display bottles?
A
Yes, please email info@oola-lab.com
Q
What other products do you offer?
A
Currently we offer Reed Diffusers, Candles and Eau de Parfum (EDP sprays). We are developing other products and would love your feedback or ideas on any other Oo La products you would like to see! Please do email us at info@oola-lab.com
Q
Can I order online?
A
Yes right from this site
Q
What is your return policy?
A
We offer a money back guarantee. If you are not completely satisfied with your product, please email info@oola-lab.com stating the product you bought and from where. Please also include your reason for your dissatisfaction. We will review your email and offer a refund or replacement product depending on the evaluation of your concern.
Q
Is Oo La Lab available in other countries?
A
Oo La Lab is currently available for purchase online and via select retailers. Do keep an eye on this website and our social pages for new listings near you
Q
I want to book a consultation with an Oo La fragrance designer
A
Please book an appointment to visit our lab at Delta House, or email info@oola-lab.com.
Q
How do I choose the right fragrance for my home?
A
Please book a consultation with an Oo La fragrance designer
Q
Which are the most popular fragrances?
A
Wo Or (Woody Oriental), Ar Aq (Aromatic Aquatic), Fl Fr (Floral Fruity Citrus), Fu Fr (Fougere Fruity Fresh)
Q
How do I connect with your social channels?
A
We are on all social media. Do find us via the hashtag #OoLaLab.
www.facebook.com/CraftedinOoLa/
www.twitter.com/CraftedinOoLa
www.Instagram.com/OoLa.Lab
www.pinterest.com/OoLaLoves
www.oolalab.tumblr.com/
Q
What do you do with my information?
A
We have a strict privacy of information policy. Any information collected is used to build a complete fragrance profile specifically for you.