We endeavour to ship your order out within 24-48 hours (excluding weekends, holidays). Large or customised orders may take an extra 2-3 days to prepare.
Returns are valid for 10 working days after receiving goods If you are not completely satisfied with your product, please email info at oola-lab.com stating the product you bought and from where. Please also include your reason for your dissatisfaction. We will review your email and offer a refund or replacement product depending on the evaluation of your concern. (we may also request return of the product in question) Does not apply to samples or sample sets.
We cover any Taxes and Duties that might be charged, however, please be sure to refer to your country's Customs and Import Regulations before placing your order as perfume imports may be restricted.
Currently we offer local delivery for orders from USA, United Kingdom, UAE and Singapore. We will do out best to ship to all other countries, but if we are unable to ship to your specific location for whatever reasons, such as but not limited to import/export restrictions, your order will promptly be cancelled and refunded.
Please be advised that the issue of the Coronavirus has caused increasing orders for related products and inevitably caused delays in shipping. Please understand that it is hard to provide the accurate information on the delay of shipment and we will proceed to deliver it as soon as we can. Actual receipt of order may vary depending on individual country circumstances. Inevitable order cancellation might happen and in this case we will provide a full refund to you. Please understand that we are trying our best to get our products to each and every one of you and we apologise in advanced, any inconvenience we might have caused.
Oo La Lab products are shipped using local (USA, UK, UAE, Singapore) and international couriers. Once your order is confirmed we will email you a confirmation with your unique tracking number.
For any urgent questions on an order please email us at <> or use our chat feature.
We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the method of payment (bank account, credit card, PayPal account…) that was used for the order.
For special orders or larger quantities please contact us via our chat app
The costs of the return differ based on the shipping company and country that you ship it from. Please check with your local service providers for confirmation. Please use registered mail ror returns, otherwise we cannot be held liable for missing or lost items. Please note that international return shipments are at the customer's own expense.
We do not use preservatives, phthalates, CRM or GMO's in our products.
We do no animal testing and draw from a palette of vegan-only ingredients.
Our perfumes are classified as EDP or Eau de Parfum, meaning that we use a minimum of 20% juice!
All our products are handmade and poured in one of our labs in Singapore or Dubai
All our ingredients are sustainably and ethically sourced.
Our Eau de Parfums are available in 10ml, 20ml and 50ml bottles.
Our Eau de Parfum samples are available in our disovery sets at 3ml and as singles at 10ml
Yes. We do have gift cards available. You can choose to gift an Eau de Parfum or a perfume creation workshop. Please visit this link <> for more
Record your formula and we can easily assist you to remake it.
As is common practice with perfumes and fragrances, please store out of heat and direct light