Oo La Lab products are shipped using FedEx. Once your order is confirmed we will email you a confirmation with your unique tracking number.
If you are not completely satisfied with your product, please email info at oola-lab.com stating the product you bought and from where. Please also include your reason for your dissatisfaction. We will review your email and offer a refund or replacement product depending on the evaluation of your concern. (we may also request return of the product in question)